RMA (Return Merchandise Authorization)
120 Days Free Support
120 Days
Free Support
Free Lifetime Update
Free
Lifetime Update
Free Installation
Free
Installation

RMA (Return Merchandise Authorization) (17.0)

RMA (Return Merchandise Authorization)


Supported Versions

All the compatible versions

36.75 € 36.75 EUR

36.75 €
Installation: Free
Support Period for 4 Months: Free

Live Demo
120 Days Free Support
120 Days
Free Support
Free Lifetime Update
Free
Lifetime Update
Free Installation
Free
Installation
Community Enterprise Odoo.sh

RMA (Return Merchandise Authorization)

The return process in Odoo might take more time than expected! But with Ksolves RMA App, the return and refund process is as easy as a few clicks! Odoo Return Merchandise Authorization app helps the user to accept, return, and refund the products that the customer has purchased from the store. RMA App for Odoo ERP also creates the return receipt, delivery order, and adjusts stocks according to the number of returns & refunds. In the RMA v16, Multi Warehouse feature has been added. Also, when a user gets a refund, he/she can view the T&Cs along with the refund amount & subtotal.


Website and Backend Support

  • Customers can quickly generate an RMA request directly from the website.
  • If not from the customer’s end, the backend user can generate the RMA request. Solves the problem of customer service executives regarding the return/refund requests.

RMA Process

Once an order/purchase has been made or the delivery of an inventory has been done, their RMAs can be made. One can create them from the RMA menu & also the corresponding menus such as Sales/Purchase/Inventory Transfer.

Key Features

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    Added space to manage returns and and refunds in Odoo without hustling towards other dashboards.
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    Provides an organized and sorted view for a better experience.
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    Users can create pre-defined refund scenarios/reasons to facilitate backend users and customers.
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    Backend users can easily approve/reject RMA requests.
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    Once a RMA Request is generated, you can carry it for future references.
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    To track the customer’s request, a number of Odoo RMA stages can be created as per the requirements.
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    While developing RMA, users can view the Terms & Conditions along with the Policies.
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    The RMA can be used differently based on who is accessing it. While the Users can apply for e Return, the approval power relies on the Managers.
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    RMA App automatically adjusts the inventory while managing product returns.
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    Users can generate necessary documents like credit notes, delivery order on the return action.
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    Users can print the RMA report and mail it to the customer.
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    In the case of location transfer, RMA can be generated for the return process. Only the RMA button will appear as it is neither a sale nor a purchase; it is a transfer case. Hence, the return transfer button will be generated.
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    Based on the return and refund quantity of the orders, the pivot chart view is generated for presentation purposes.
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    We have added the multi warehouse feature in v16.
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    When a user is Refunded For Any Product, he/she can see the Subtotal & Refund Amount In the RMA Form.

Important Instructions

  • --> To Implement The Multi Warehouse & Multi Currency Features, Users Need To Enable These Options From The Settings.
  • --> In case of Refund, the Invoice must be generated & the bill must have been paid previously.
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Creating RMA from Sale Order:

To create a RMA from Sale order, the receipt must be in done state.

sale0.jpg


Once the receipt is in done state, you will see an Create RMA button.

sale1.jpg


When you tap on that button you can create RMA from Sale Order

sale2.jpg

Creating RMA from Purchase Order:

To create a RMA from Purchase order, the receipt must be in post state.

purchase0.jpg


Once the receipt is in post state, you will see an Create RMA button.

purchase2.jpg


When you tap on that button you can create RMA from Purchase Order

purchase1.jpg

Creating RMA from Inventory Transfers:

If you want to create a RMA from Transfers, the delivery must be in done state.
transfer0.jpg
When the delivery is in done state, you will see a Create RMA button there.
transfer1.jpg

Click on the that button to create a RMA from there.

transfer2.png

RMA form for Inventory Transfers.

Create RMA directly from its form:

RMA1.jpg
If you want to create an RMA directly then your deliveries must be in done state (Sale,Purchase, Transfers).
RMA2.jpg

Request RMA from portal

Portal users can also request RMA of those Sale order whose deliveries are in done state and have access from admin.(For Sale Order only.)
portal1.jpg

RMA portal form:

portal2.jpg

RMA Configurations

You can configure your RMA access settings from the RMA > Configuration > Settings:

By here admin can manage the access of portal user.

settings.jpg

Our Releases

03rd April,2024

Latest Release 1.0.0

Release - Latest release of RMA Version-17

Frequently Asked Question

Please drop email at sales@ksolves.com or raise a ticket through Odoo store itself.

Yes, we do provide free support for 90 days for any queries or any bug/issue fixing.

FREE 90 DAYS SUPPORT

Ksolves will provide FREE 90 days support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issues related to this module. This is applicable from the date of purchase.

Note:

Extensively Tested on Odoo Vanilla with Ubuntu OS

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sales@ksolves.com
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