Elevate Your Business Enhancing the Customer Experience with Odoo

Creating an unfailing customer experience is the need of today’s world as everything has become dependent on technology making it more challenging. Since the start of last year, when the global pandemic came into existence marking a great rise in the e-commerce sector, the importance of customer service for a business is highlighted even more.

This state has made the companies aware of the vitality of understanding their customers’ needs & building the right system that supports them even during the most uncertain situations. Odoo enhances the customer experience as it greatly focuses on in-depth product descriptions & explanations, blogging, product demonstrations, and a simple registration process.

Add Value to Your Customers’ Experience on Every Purchase

As your customer makes some purchase, Odoo supports that customer with its multiple strategies, which include an en suite interface of SLA ticketing & ways of customizing a sales order. During a purchase, the customer is systematically supported across Odoo as it provides an eCommerce company or online website with everything that they require to answer customers’ inquiries, follow-ups, make trust & so on. There is no area in customer development & digital marketing that isn’t touched by Odoo. Great customer service, email, sales, digital marketing & even more; all can be controlled with the Odoo software.

How Does Odoo ERP Improve Your Company’s Customer Shopping Experience?

Odoo ERP embodies several tools for enhancing the shopping experience of customers while they make purchases from your business. On top of that, all these tools defined in Odoo can be looked onto in your eCommerce business site and can be used to run the retail operations within the platform. Some of the aspects in which Odoo enhances your customers’ shopping experience are as follows:

By Giving Portal Access to the Customers

You can provide your customers with portal access to your e-commerce website using credentials & authorize it whenever they want to log in to your platform. This adds up to the function of third-party customization of the e-commerce web page of the portal based on your customers’ style without disturbing the standard data. Furthermore, this personalization functionality will surely add value to the shopping experience of your customers.

By the Wish List Option

In your e-commerce business on Odoo, you can enable or disable the option of the wishlist menu present on the website. This tool will add value to those customers’ shopping experience who might be searching for items that can be purchased after some time.

By the Compare Option

For a better customer experience, Odoo offers a compare option that allows your website customers to compare various available products & make the decision on their purchase. The website visitors can compare different products as per their descriptions provided by the company.

By the Coupons’ Programs

You can define customer coupons and operate them in your e-commerce website & retail operations through Odoo. These coupon programs can be started using marketing campaigns & these coupons can be dispersed among the customers via emails. Customers can enter the coupon code to avail discounts or surprise gifts on their purchases, which add up to their shopping experience with your company. Moreover, the coupons can also be made based on the money amount spent by them.

By the Loyalty Programs

Odoo allows businesses to define their loyalty programs in the operations for their customers. These loyalty programs enable the customers of the company to earn points on their purchases of products and/or services. These points can be claimed for various discounts or gift coupons. Give your customers the best shopping experience while having a superior Odoo experience.

By Defining Various Payment Acquirers

Different payment acquirers can be defined in the Odoo system, which enables your customers to make payments for their purchases by choosing any of the given payment acquirers. Also, Odoo has an inbuilt payment acquirer system defined already that has all the renowned acquirers in operation. Additionally, you can choose some localized ones for your e-commerce platform to make it convenient for your customers.

By the Functionality of Live Chat

For a better Odoo experience, it provides a live chat function that you can define with a unique widget management module of live chat. In this functionality, multiple operation channels can be defined that you can use in the operations by assisting your customers when they make a purchase from your company’s e-commerce platform.

Conclusion

In this blog, we have discussed some of the best tools & functionalities of Odoo for the eCommerce/retail operations of the businesses, which will completely transform the game of their customer shopping experience. For the best solutions on customer experience, contact Ksolves India Limited.

Contact Us for any Query

Email: sales@ksolves.com
Call : +91 8130704295